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What is “quiet quitting” and how are companies using AI to detect it?

  • Aniya Faulcon
The number of job openings topped 9 million on the last day in May, according to the Labor Department. The number of people quitting their jobs fell slightly from April — to 3.6 million.

 Jim Watson / AFP via Getty Images

The number of job openings topped 9 million on the last day in May, according to the Labor Department. The number of people quitting their jobs fell slightly from April — to 3.6 million.

Airdate: Monday, February 6, 2023

Last month on The Spark John McElligott, founder and chief executive officer of York Exponential discussed artificial intelligence and its future. As a follow up on that conversation Brian Sathianathan, Co-Founder and Chief Technology Officer of Iterate.ai, joined us on The Spark Monday to discuss how his tech company is using Artificial intelligence to help other companies detect “quiet quitting”.

According to the Pew Research Center, the COVID-19 pandemic set off a nearly unprecedented churn in the U.S. labor market and the nation’s “quit rate” reached a 20-year high in 2021.

Sathianathan gave us some insight on why people are “quiet quitting” and ways to prevent it from happening.

Sathianathan said, quiet quitting is when employees leave the workplace secretly when they receive better offers, better positions, more flexibility in the workplace, and other opportunities that satisfy their needs.

To combat this problem, Sathianathan’s company created an artificial intelligence software called Interplay that can be adapted by human resources teams and that uses predictive analytics to take variables such as: employee’s working history, age, gender, etc., to predict when an employee’s drive and contentment with an organization is fading. This software was created to give managers and other decision makers at the company the opportunity to step in and improve the situation for that employee.

Sathianathan said, once someone has their bags packed to leave a company it is hard to get them to change their mind but it’s important to give employers a fighting chance to retain their employees using the information from Interplay.

“We can take actions to create better training programs, better conversation, and provide more information in general.. And as long as the company can provide more targeted information to address their (employees’) needs, that’s better,” Sathianathan said.

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