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News Smart Talk Customer Service
Tuesday, 27 April 2010 09:03

Customer Service

Written by  Craig Cohen
What can companies do to provide better customer service? We also welcome your customer service success stories - has an individual or business ever provided such good customer service, addressing your needs and concerns, that you feel more loyal to them? Let us know. Our guest is Mary Sigel of Sigel & Associates Consulting Group.

Resources:

http://www.gethuman.org - list of phone numbers at major companies, where you can bypass the phone menu and talk directly to a person

http://www.customerssuck.com - perspective from people who work in retail, hospitality and customer service - and what they have to deal with.

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comments  

 
# Norm Levy 2011-09-06 20:04
I moved to maine 15 years ago and was really impressed how there public radio station spent money on valuable/informative programs and i come back here and see you still haven't changed your programs, in fact, it seems most of yout programming is music , local stuff and reruns, i would say say you sure don't care much about your listeners, except to get their money. So many great programs available and you will not put out the money to get them , at the very least BBC news which is avaivable all night long, and the Diane Rehm show, which is about the best up to date news interviews available, it's a pity you just will not spend any money
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