Paytime breach means extra work for banks

Written by Ben Allen, General Assignment Reporter | Jun 6, 2014 4:36 AM

(Harrisburg) -- Tens of thousands of people had their Social Security numbers, addresses, and bank account information stolen in a breach of Cumberland County-based Paytime. Since then, midstate banks have had to step up and help.

Metro Bank and Fulton Bank didn't use Paytime to process their payroll, but somewhere between 10,000 and 15,000 of their customers did.

Keep in mind, Paytime distributed 88,000 W2's in 2012.

"We had a lot of folks involved, from branch managers to commercial bankers to back office people, trying to make sure our customer's information was protected and their accounts were secure," says Laura Wakeley, spokesperson at Fulton Bank

She says they immediately started responding, pulling a team together.

"It really added a lot of extra work for our team, but it was definitely worth it in the end because our priority is definitely the safety of our customer's information. While it added extra work, that's what we're trained to do and that's what we're here for."

Wakeley says Fulton recognizes this is just a part of being a bank in the 21st century.

Paytime is offering one year of credit monitoring for those affected, but Metro Bank's Director of Security Mary Dishong-Vanetten says that may not be enough.

"That will protect them and help minimize the effect that this going to occur. I don't know that it's truly going to go away, I just think that there's ways to reduce the effect."

Paytime has offered few details about the breach, and has refused multiple requests for comment.

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