(Harrisburg) -- Comcast Cable plans to hire 425 people to staff a new state-of-the-art customer support center in Dauphin County.
The facility will be located in Susquehanna Township and is expected to open this summer. It will focus on providing support to the cable-giant's residential products and services and handling calls from across the Northeast Division, which serves almost eight million customers in 14 northeastern states.
“This new facility represents our latest investment in the tools, technologies and people that will help improve our customers’ experiences with us,” said Paul D’Arcangelo, senior vice president of customer care for Comcast’s Northeast Division. “When our customers reach this center, they will be connected with agents who are best equipped to help with their specific needs.”
The call center will be the company's sixth in the state.
"We are pleased to be opening this new facility, presenting professional growth opportunities for current employees and adding hundreds of new team members who will be focused on providing the best possible customer service,” said Jim Samaha, senior vice president of Comcast’s Keystone Region. “This is an ideal mid-state location with a strong and talented labor market.”
Recruiting efforts for the new jobs will begin immediately, as Comcast adds to the more than 12,000 workers across the commonwealth. The company will begin advertising and posting new positions next week. It will also have a presence at upcoming area career fairs.
The move is being hailed by Governor Corbett and Pennsylvania U.S. Senator Pat Toomey, both Republicans.
"The people of Susquehanna Township are dedicated and loyal workers who will thrive in this new, innovative facility," Toomey said. "This is welcome news and a great match.”
“By choosing to expand here in Dauphin County, Comcast is enhancing what is already a very significant contribution to Pennsylvania’s economy," Corbett said in a statement. "Comcast is committed to Pennsylvania, and I look forward to continuing to work very closely with the company in the future.”
In 2011, Comcast says its total employee investment in Pennsylvania, including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement, totaled almost $1.4 billion. It also adds it contributed more than $58 million in community investments across the state.
The new 110,000 square-foot, 500-seat facility will be located located at 2801 Valley Road.
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