News

Study shows uptick in electric utility complaints

Written by Megan Lello and Radio Pennsylvania | Dec 16, 2012 7:15 AM

(Harrisburg) -- A new survey shows more Pennsylvanians submitted complaints about their electric utilities last year than in 2010.  

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The state Public Utility Commission's report shows a 26 percent uptick.

PUC Spokeswoman Denise McCracken says she thinks last year's unpredictable weather could have contributed to the hike. "We had several weather-related incidents that caused power outages throughout the state, and that's certainly something that we know that consumers would be reaching out to their utility companies to discuss. That may be a reason why we did see a higher volume in the number of consumer complaints."

Filed complaints cover a number of issues, from billing disputes to personnel issues.

The study also shows the number of request for payment agreements rose in 2011.

McCracken says the agency is looking into why the agency received more complaints last year.

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