Career Advice - A Community Blog

Erik Larson writes about the job market, resume improvement, and career advice

Skills to Learn as an Auto Technician

Written by Erik Larson, Community Blogger | Feb 14, 2018 1:11 AM

Auto technicians are service professionals whose job involves inspecting, repairing, and maintaining both privately-owned and commercial vehicles. They aren't only responsible for repairing your vehicle, but for discussing mechanical issues with you in order to keep you properly informed about the state of your vehicle. As an auto technician, you will have to learn how to properly diagnose and fix mechanical issues with cars. However, not everyone can be a successful auto technician. In order to do this job properly, you will need to gain knowledge about all the different mechanical components a vehicle has. On top of that, you will also need to learn certain skills.

Customer Service Skills

If you have the right knowledge, education, and experience when it comes to identifying problems with vehicles and fixing them, then chances are that you will have quite a few loyal customers who will pay you a visit whenever there is something wrong with their car. These people will depend on you to keep their vehicles in perfect condition, since that will ensure the safety of the driver and other passengers. In order to have loyal customers, you will need to develop a trustful relationship with them.

One of the best ways to make your customers trust you is by providing outstanding customer service. Without it, you will constantly be losing customers. There are a lot of ways to improve this skill. One of the best is to learn how to use positive language. By doing this, you will make any frustrated customer forget about the problems they're having with their vehicle. Ensuring them that any problem can be fixed will make your customers trust you more.

Staying Up-to-Date with Technology

Since vehicles and technology keep evolving, you will need to constantly learn about the latest advancements in order to be a good auto technician. With hybrids becoming increasingly popular in recent years, technicians now have to learn about the most common problems that can affect these vehicles.

Knowledge

It's extremely important to have a wide array of knowledge about vehicles as an auto technician, since you can never truly know what kind of truck, SUV or car you'll be working on next. This means that you will have to know a lot about fuel systems, computer systems, and electrical systems. Not only that, but you'll also have to learn exactly which tools you have to use in order to fix problems with any of these systems.

Certifications

Customers want to know that the auto technician working on their vehicles is trained, which is why it is important to get certifications from respectable institutions. This will give your customers peace of mind when they leave their vehicle in your hands. There are a lot of great certifications that you can get. Each one you choose will help you learn a new skill. For example, getting a certification after completing paintless dent repair training will help you learn exactly how to restore a vehicle's body to a factory-like condition.

Diagnostic Skills

It's never a good idea to keep your customers waiting when it comes to diagnosing the problems with their vehicles. Keep in mind that people depend on their cars to go to work and to drive their kids to school, so they shouldn't have to wait a long time in order to know what problem they have with their vehicle. As an auto technician, you will have to learn how to diagnose the problem with any vehicle presented to you as quickly as possible.

Resourcefulness

Being resourceful is imperative if you want to be a good auto technician, especially since you'll never quite know on which vehicle you're going to be working next. Because of this, you will need to know exactly where you can get the information that you need. Similarly, you will need to know who to call whenever you have a problem that you simply can't seem to fix all by yourself. Because of this, it's always a good idea to have trusted advisers that you can call when you need help.

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