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An Apology From the President of witf

Written by Kathleen Pavelko, President and CEO | Feb 2, 2012 11:32 PM

I want to convey my personal and organizational apology to the 1,100 donors of witf who recently received 2011 tax receipts with gift information from other donors.

The receipts were addressed to a particular donor but included the name and gift information of a different donor.  No credit card or other financial information was included, and nor was any other identifying information disclosed.

The incorrect receipts were mailed January 23 and the error, which was caused by a mis-sequencing of the print run at witf, was detected on January 25th.  Correct receipts were mailed to all donors on January 31st, and a personal letter of apology will follow.

The privacy of our donors’ information is very important to us, and we apologize sincerely for this error. More than 35,000 tax receipts were issued by witf for the 2011 tax year.

In order to prevent this situation from recurring, we plan to simplify and re-design the tax receipts, and to check each receipt individually for correctness.

witf deeply regrets our error and asks our donors to forgive this lapse in our commitment to donor privacy.

Sincerely,

Kathleen A. Pavelko
President and CEO

Published in Pressroom

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